Refund policy

We offer a 14-day return period. You have 14 days after receiving your order to request a return.

To be eligible, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

Starting a return
Please contact MimBass through our Contact page before returning anything. If your return is accepted, we will provide the correct return instructions and return address. Items sent back without prior approval may not be accepted.

Made-to-order products and cancellations
Our products are made to order. If you need to cancel, please contact us within 30 minutes of placing your order. We will do our best to help, but cancellation cannot be guaranteed once production has begun.

Damaged, faulty or incorrect items
Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us within 14 days of delivery with your order details and photographs of the issue. We will arrange an appropriate repair, replacement or refund at no additional cost to you.

Return postage
For change-of-mind returns, the customer is responsible for return postage. If an item is damaged, faulty or incorrect, MimBass will cover the reasonable return or replacement costs.

Exceptions
Personalised or customer-customised products cannot be returned because of a change of mind unless they are faulty. Sale items and gift cards are also non-returnable unless required by law.

Refunds
We will let you know when your return has been received and inspected. If approved, the refund will be made to your original payment method within 10 business days. Your bank or card provider might take additional time to process the refund.

This policy does not affect your statutory rights.