Products and production
Where are MimBass products made?
Our designs are printed and produced to order by Contrado, our specialist production partner in London, UK. Made-to-order production helps us offer distinctive products without holding unnecessary mass-produced stock.
Are the products personalised?
The products currently available feature ready-made MimBass designs. If we introduce customer-personalised products in the future, they will be clearly identified on the product page.
Will the colours look exactly like they do on screen?
We aim to represent every design accurately, but screens display colours differently and small variations can occur during printing.
Delivery
How much is UK delivery?
Standard delivery within the United Kingdom is free.
How long will my order take?
Orders are normally processed and produced within 1–3 business days. Standard UK delivery then usually takes 3–5 business days. Weekends and public holidays are not included.
Do you deliver outside the UK?
Not at the moment. MimBass currently delivers within the United Kingdom only.
Can I track my order?
Yes. When your order is dispatched, you will receive an email containing tracking information. Please allow up to 48 hours for tracking updates to appear.
Changes, cancellations and returns
Can I change or cancel an order?
Because products are made to order, production can begin quickly. Contact us within 30 minutes of ordering if you need to cancel or make a change. We will do our best to help, but changes or cancellation cannot be guaranteed once production has begun.
Can I return an item?
You can request a return within 14 days of receiving your order. The product must be unused, in its original condition and packaging, and you must contact MimBass before sending it back. Change-of-mind return postage is paid by the customer. Please read our Refund Policy for full details.
What if my order is damaged, faulty or incorrect?
Contact us within 14 days of delivery with your order details and photographs of the issue. We will arrange an appropriate repair, replacement or refund at no additional cost to you.
Product care
How should I clean my lunch box?
Lunch boxes should be washed by hand only. Please check the individual product page for any additional care instructions.
How should I clean my lunch bag?
Lunch bags should be surface-wiped using a mild damp cloth. They should not be machine washed.
Still need help?
Please use our Contact page and we will be happy to help.